Here are the reference guides for resetting passwords:
Setting up or Updating Security Questions
Changing Password via either of the following options:
Changing Password Using Challenge Q & A
Changing Password Using MFA Registered Device
Changing/Updating Password Before Expiry
Logging in to Identity Governance with a Temporary Password
[For Managers only] Resetting Another User's Password:
Resetting Personal Accounts
Resetting other C Accounts Using the c90 and c92 Accounts
Still need help? Call the Information Technology Service Desk at (877) 286-3200. Please provide your Employee ID and store number/location when you call.